Get in Touch With Us
Got a question about how sweepstakes casinos work, noticed something on jointhefleet.com that looks out of date, or just want to point us toward a new sweeps coin casino worth reviewing? This page covers how to reach us and what kind of messages we welcome.
How to Reach the Team
Email is the best way to contact us. Write to [email protected] and a real person will read your message — we don't rely on automated replies. Include a short line on what your message is about (a correction, a question, a suggestion) so we can get back to you faster. We aim to respond within two working days, though this can take longer during busy periods.
What We Can and Can't Help With
We're an independent research and comparison site covering sweepstakes and social casinos, not an operator. That means there are things we're well placed to help with, and things we're not.
- General questions about sweepstakes casinos — how the Gold Coins and Sweepstakes Coins model works, how redemptions generally function, or what to check before signing up.
- Corrections and updates — if a welcome offer, a rating, or a state-eligibility note looks out of date, tell us. Operators change terms, eligible states, and promotions often, and we rely on reader tips as well as our own checks to keep pages current.
- Content suggestions — if there's a new sweepstakes casino you think should be on our radar, or a topic you'd like covered, we're happy to hear it.
- Partnership or editorial enquiries — if you represent a brand and want to discuss coverage, introduce yourself and explain what you have in mind.
What we can't do is manage your account, process a redemption, verify your identity, or resolve a dispute with a specific operator. Those requests need to go directly to the sweepstakes casino in question, usually through the support contact listed in their own terms and conditions. Likewise, we can't give legal advice on whether a particular site is permitted in your state — availability varies and changes over time, so always check an operator's own eligibility list and your state's current rules.
Before You Write In: A Few Things Worth Knowing
A number of the messages we get are answered by information already published on the site, so it's worth a quick check first:
- Eligibility and age requirements — most platforms require players to be at least 18, and some set the minimum at 21 either nationwide or in specific states. This is set by each operator and by state law, not by us.
- No purchase necessary — legitimate sweepstakes casinos are required to offer a free way to participate, often called an alternative method of entry. If a site seems to imply you must buy coins to take part, that's worth flagging to us as a correction.
- Redemption thresholds and verification — expect minimum redemption amounts and identity checks (government ID, sometimes proof of address) before any Sweepstakes Coins prize is processed. These details live on each operator's own terms page.
- State availability — sweepstakes casinos are not available everywhere, and the list of eligible states can change. If you're unsure whether an operator serves your state, check their current terms directly, since our listings reflect information at the time of review.
If you're weighing up options outside sweepstakes-style play entirely, our page on trusted Non GamStop casinos UK covers a different market and audience, and is worth a look if that's closer to what you're after.
How Feedback Shapes This Site
We keep our reviews and ratings updated as operators adjust their offers, coin packages, and eligible states. Reader messages are one of the ways we catch changes early, alongside our own periodic checks. If something we've published affected your experience with a platform — good or bad — we'd like to know, and we take a factual, no-hype approach to acting on it.
Thanks for taking the time to reach out. Whether it's a quick correction or a longer question about how sweepstakes casinos work, we read every message and try to give a useful answer.